FMEAplus Akademie GmbH 
Bahnhofstraße 10
D-89073 Ulm
Phone.:   +49 731 7169 9658
Email:  info(at)

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Customer orientation Korea and Japan 1 day

Customer Orientation in Korean and Japanese space. (STKT-A2D-P1)

Short description
This one-day seminar, you will learn the fundamentals of customer orientation in the Korean and Japanese space. The peculiarities of the power structures within the Company, the differences in the business cultures and particularly the personal linguistic and non-linguistic communication. Also the specifics of the negotiations and the complaint handling are addressed.
Training days: 1 Day
Target: You will gain the effective basics for a successful customer relationship in theKorean and Japanese room with handout and certificate.
Description: When speaking generally of customer focus, most think only to customers in the domestic markets. In this client the standards of a company are aligned. These are then also applied without hesitation to customers abroad. It is generally believed that foreign customers are just as happy as German clients if they meet quality and operated on time. In many cultures, but are other values as quality standards and efficiency in mind. There have, for example, learned the personal contacts or the rituals of dealing with each other as well as an altered sense of time a high priority. It is not enough to see customer orientation as a pure performance of contractual obligations. Important appears the personal relationship maintenance here. In order to establish a personal relationship and maintain, one must understand the cultural characteristics of the other, to understand their own bias and be flexible enough to adapt to the respective situations.
Target groups: Want employees and managers who know the basics of the Code of Conduct and teach all participants who want to improve your communication, presentation and facilitation behavior.
Prior knowledge: None
Note: In open training, coffee breaks and lunch are included.
Number of participants: 4 to 12 Persons
Services: Handout
Price per person: € 590,00
Price inhouse: € 1.700,00