Customer orientation Korea and Japan 1 day

Training days: 1 Day

Description: When speaking generally of customer focus, most think only to customers in the domestic markets. In this client the standards of a company are aligned. These are then also applied without hesitation to customers abroad. It is generally believed that foreign customers are just as happy as German clients if they meet quality and operated on time. In many cultures, but are other values as quality standards and efficiency in mind. There have, for example, learned the personal contacts or the rituals of dealing with each other as well as an altered sense of time a high priority. It is not enough to see customer orientation as a pure performance of contractual obligations. Important appears the personal relationship maintenance here. In order to establish a personal relationship and maintain, one must understand the cultural characteristics of the other, to understand their own bias and be flexible enough to adapt to the respective situations.

Prior knowledge: None

Note: In open training, coffee breaks and lunch are included.

Number of participants: 4 to 12 Persons

Services: Handout

Price per person: € 590,00
Price inhouse: € 1.700,00